David :(1)...................... I think there is a mistake in our bill. We didn't have dinner here last night. Receptionist:(2)............................, Si

David :(1)...................... I think there is a mistake in our bill. We didn't have dinner here last night.
Receptionist:(2)............................, Sir. Here's the bill from the hotel restaurant. But that's not my signature.
(3)................................ To the manager.
Receptionist: i'm sorry, Sir. The manager is busy.
David: i'm very sorry. But I want to speak to the manager.
Manager: you have a (4)...................... About your bill, Sir?
David: yes,(5)........................there's a mistake. We didn't have dinner in the restaurant last night.
Manager : but this look like you signature on the restaurant bi.
Let me see(6)....................... I'm very sorry there's another couple called morris in the hotel.
They had dinner last night-not you(7)......................


Answer: a. Im afraid. B. Complaint. C. I'd like to speak. D. Excuse me. E. Im sorry. F. Oh. Dear. G. I do apologize